FREQUENTLY ASKED QUESTIONS

The Answers You Need

WHAT ARE THE PICK-UP TIMES FOR YOUR VEHICLES?

Check-out: Just a heads up, your vehicle must be returned today. Make sure to return the vehicle today in the same condition you received it or else you will incur additional fees. Can you confirm what time it will be dropped off?

ARE THERE ANY EXTRA FEES?

Check-in: Your vehicle is ready to be picked up. Please confirm the time you will be picking it up. Make sure to take photos for your reference. You are responsible for this vehicle and any rental costs you incur while it is in your possession.

HOW LONG IN ADVANCE DO I NEED TO BOOK A VEHICLE?

Late: Your account is currently late. Without payment, you risk interruption of service. Please make a payment or contact: (703) 356-0343 for a return ASAP.

Maintenance: Maintenance is due on your vehicle, please call: (703) 356-0343 to arrange an appointment.